Returns Policy

Returns Policy

Due to the delicate nature of the bridal items offered by Malmrose Bridal, we can't accept returns. Designers do not accept returns in order to prevent items being worn and then sent back. For this reason, this policy is standard across the bridal industry. It ensures that your gown is new and just for you.


IN STOCK ITEMS: In stock items will be shipped to you within 1 week. We will contact you if we need to confirm any information about your order, however most often we will be able to get it sent out right away. You will likely not receive a call before we ship in this case. We will however send you an email with your tracking number if you have provided the information to do so.


MADE TO ORDER: Once an order has been placed we will gather the detailed information from our designers about your order, and then contact you within 2 business days to confirm. We understand that shipping times can vary greatly when ordering a gown online, and for this reason you can cancel your order up to the time we contact you to confirm the shipping time frame. We prefer to confirm all information with you prior to placing the order with our designers. If we can't reach you within 4 business days, we will continue with the order placement without confirmation. Once we have ordered with our designer, no changes or cancellations will be accepted.


SIZE: Please review the specific sizing chart in the listing of the gown you are purchasing. Different designers follow different charts. Wedding gown sizes can vary greatly, and often run smaller than standard clothing sizes. We can't be held responsible for weight fluctuation. Every person is unique. Order based upon which area measures the widest. You will likely have to get the gown fitted in the other areas. Remember that is it much easier for a seamstress to take in a gown rather than let it out. Most women will need a hem. Make sure your seamstress is educated in Bridal.


CANCELLED EVENT: We understand that there are circumstances beyond your control. We can't be held responsible to take a return based on your event being canceled. Thank you for understanding.